Refund policy
Return & Refund Policy
At Howlo, we stand behind every HOWLO Smart Ring we ship. If you are not completely satisfied with your purchase we are here to make it right.
Returns
We accept returns within 30 days of delivery. To be eligible for a return your item must be in the same condition that you received it — unworn or unused, with all original packaging included.
To start a return contact us at support@gethowlo.com with your order number and reason for return. Our team will respond within 24 hours with next steps.
Refunds
Once we receive and inspect your return we will notify you of the approval status. If approved your refund will be processed to your original payment method within 5-7 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
Exchanges
If you ordered the wrong size we are happy to exchange your ring for the correct size within 30 days of delivery. Contact us at support@gethowlo.com and we will walk you through the process. We strongly recommend downloading the free Ring Sizer app before ordering to ensure the best fit.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item please contact us immediately at support@gethowlo.com with a photo of the item and your order number. We will resolve it quickly at no cost to you.
Non-Returnable Items
Items returned after the 30-day window or without original packaging may not be eligible for a full refund. Final sale items are non-returnable.
Contact Us
For any questions about your return or refund reach out to us anytime at support@gethowlo.com. We typically respond within 24 hours Monday through Friday.